Contact Us
You can contact the Non Gamstop Casinos editorial team about corrections, questions on our reviews, partnership queries or feedback on mobilitynation.co.uk. This page explains what we can help with, what we can't, and where to go if your problem is with a casino itself.
Please note: we are an independent information site, not a casino, bookmaker or regulator. We don't hold player accounts, handle deposits or withdrawals, or make decisions on casino disputes. You must be 18 or over to use the casinos we discuss.
What you can contact us about
- Factual corrections: an offer, wagering condition, payment method or licence detail on a review looks out of date or wrong.
- Questions about our content: you want to know how a guide or rating was put together. Our About Us page covers who we are and how we work.
- Feedback: something was unclear, hard to find or hard to read on mobile.
- Business or editorial enquiries: including suggestions for operators we should research.
- Website issues: broken links, missing pages or display problems.
What we can't help with
We can't recover funds, reverse a closed account, release a delayed withdrawal or act for you in a complaint. We also can't give personal financial, legal or gambling advice. If you write to us about a casino problem, we can point you towards the right route, but we have no power over the operator.
Before you write: send us useful detail
A faster, more useful reply usually depends on a few specifics:
- The page address or the name of the page you are asking about.
- The exact statement you think is wrong, and what you believe is correct.
- A link or screenshot of the casino's own terms, if you have one, plus the date you saw it.
- The best way to reach you.
Offers and terms change often. Our figures are checked against the information available on the fact-check date shown on each page, currently 30 September 2026 for this update. Advertised bonuses are casino marketing; we treat them as claims until the terms are read in full.
If your problem is with a casino
Follow the operator's own process first, in this order:
- Gather evidence: account email, transaction dates, amounts in pounds sterling, screenshots of the bonus terms and any chat transcripts.
- Contact the casino's customer support through live chat or email so there is a written record.
- Use the formal complaints procedure if support doesn't resolve it. Check the casino's terms for how to escalate.
- Look at the licensing body named in the casino's terms. Some operators offer access to an alternative dispute resolution service, and some don't. Check this before you deposit.
Common flashpoints are identity verification (KYC), source-of-funds checks, bonus wagering disputes and withdrawal limits. Reading the terms before you play is the best protection. Our Terms and Conditions explain how you may use this site.
Be aware that casinos outside the UK regulatory system are not covered by UK Gambling Commission protections, and GAMSTOP does not apply to them. That can make disputes harder to resolve. Our main guide to non GamStop casinos explains the differences in more detail.
Need support with your gambling?
If gambling is causing you stress, debt or worry, please talk to someone. GamCare runs a free, confidential National Gambling Helpline on 0808 8020 133, with live chat on its website. Gambling is not a way to make money or solve financial problems. Our Responsible Gambling page lists tools such as deposit and loss limits, self-exclusion, GAMSTOP and blocking software.
How we handle your message
We read every message that reaches us, but can't promise a reply time or a particular outcome. Please don't send passwords, card numbers or full identity documents. We will never ask for them.
A note on independence
Some operators we cover may pay us commission if you sign up through our links. This doesn't buy a higher ranking, and writing to us doesn't change ratings either. Corrections are made when we can verify them.